2026-04-22-billing-late-fee

Long-termPreserved permanentlybilling-sampleMay 1, 2022, 4:43 AM

Post-log (TL;DR)

Billing committee passed a gentle $15 late fee with a 5-day grace window, 3–0.

# Post-log — Billing committee, late fee proposal

**TL;DR:** Billing committee passed a gentle $15 late fee with a 5-day grace window, 3–0.

## Key decisions

- **$15 flat fee** (not percentage) applied on day 6 after due date.
- **5-day grace window** with two friendly reminders.
- **Sunset:** auto-review at 60 days; revert if churn moves > 0.4pp.

## Outcome at 30 days

- Days-to-pay: predicted 6.4, observed 6.6. Within tolerance.
- Churn flat. Lift +1.7%.
- Proposal upheld.

## Next actions

- 60-day sunset check (target: 2026-06-24).
- Cerebellum confidence in billing forecasts upgraded.

Full transcript

# Full transcript — Billing committee, late fee proposal

**Date:** 2026-04-22
**Attendees:** Alice (CPA), Bob (Auditor), Carol (Pricer), Dana (CEO, observing)

---

**Alice:** I'll open. Days-to-pay sits at 11.3 across the book. We've discussed late fees
for three cycles and we keep blinking. I want to ship it this cycle with a grace window
so we don't feel like the guys who charge from day one.

**Bob:** I'm fine with a fee. What's the grace?

**Alice:** Five days. Two reminders during. Fee applies on day six.

**Carol:** Five is right. Customer feels respected. What's the amount?

**Alice:** Fifteen flat.

**Carol:** Flat, not percentage?

**Alice:** Percentage on a small invoice feels punitive. Flat is honest.

**Bob:** And the sunset?

**Alice:** Sixty days. If churn moves more than 0.4 percentage points, we revert.

**Bob:** That's the right kill-switch. Approve.

**Carol:** Approve. Customer comms must show the grace window on every invoice.

**Alice:** Already drafted that. It's in the spec.

**Dana:** No tiebreak needed. The CEO seat sits this one out. Approve as authored.

**Alice:** Vote?

**Bob:** Yea.
**Carol:** Yea.
**Alice:** Yea.

---

**Outcome:** Passed 3–0. Author: Alice. Shipped 2026-04-25.

**Cerebellum forecast:**
- Days-to-pay: 11.3 → 6.4 (high confidence)
- 60-day churn: 1.9% → 2.0–2.2% (medium confidence)
- Net revenue lift: +1.8% (high confidence)

**30-day actual:** Days-to-pay 6.6. Churn flat. Lift +1.7%. Proposal upheld.